FAQ

Frequently Asked Questions (FAQ)

1. What does kidStories.shop sell?

kidStories.shop offers digital children's bedtime stories and educational PDF books designed to encourage reading, creativity, imagination, and quality family time.

2. Will I receive a physical product?

No. All products sold on kidStories.shop are digital downloads. No physical items will be shipped.

3. How will I receive my purchase?

After your payment is successfully completed, you will receive immediate access to download your files through the order confirmation page and/or by email.

4. I didn't receive my download. What should I do?

Please check your spam or junk folder first. If you still cannot find your download, contact us at support@kidstories.shop, and we'll be happy to assist you.

5. Can I get a refund?

Due to the digital nature of our products, all sales are generally final. However, if you experience a technical issue accessing your files, please contact us and we will do our best to resolve the problem.

6. Can I share the PDF files with others?

No. All products are for personal use only and may not be copied, shared, resold, or distributed without prior written permission.

7. What devices can I use to read the PDFs?

Our PDF files can be opened on most devices, including smartphones, tablets, laptops, desktop computers, and e-readers that support PDF files.

8. Are your stories suitable for all ages?

Our stories are designed for children and families. Please check each product description for the recommended age range.

9. How can I contact customer support?

You can contact us anytime at:

Email: support@kidstories.shop

10. How quickly will I receive a response?

We typically respond to all inquiries within 24–48 business hours.

Contact Information

kidStories.shop
Frachinet
32500 Pauilhac
France

Email: support@kidstories.shop